Faqs
How can I track my order?
You can track your order by logging into your account and checking the "My Orders" section. Once shipped, a tracking link will be shared with you via email or SMS. Updates will be reflected in real-time as provided by the courier.
What payment methods do you accept?
We accept all major credit/debit cards, net banking, UPI, and wallet payments. For convenience, you can also choose Cash on Delivery in selected locations.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement through your account. After this time, the order may already be processed, and cancellation might not be possible.
What is the estimated delivery time?
Most orders are delivered within 3–7 business days depending on your location. Remote or rural areas may take slightly longer. You’ll be notified with an expected date during checkout.
Do you offer international shipping?
Yes, we ship to multiple countries worldwide. Shipping charges and delivery times vary based on the destination. Exact details will be shown at checkout.
What if my package is delayed?
In rare cases of delays, you’ll be notified via email or SMS. If your package doesn’t arrive within the promised timeframe, please contact our support team for assistance.
What is your return policy?
We offer a 7-day return policy for unused items in original condition. Once approved, you’ll receive a refund or replacement as per your preference.
How do I initiate a return request?
Log in to your account, go to "My Orders," and select the item you want to return. Follow the steps to raise a return request, and our team will guide you through pickup.
How long does it take to get a refund?
Refunds are usually processed within 5–7 business days after the returned item passes quality checks. Refunds will be credited back to your original payment method.
How do I initiate a return?
To start a return, go to “My Orders” and select the product you want to return. Follow the steps, and we’ll arrange a pickup if applicable.
When will I get my refund?
Refunds are usually processed within 5–7 business days after we receive the returned item. The amount will be credited back to your original payment method.
How can I create an account?
Click on the "Sign Up" button on the top-right corner of our site. Enter your basic details, verify your email or mobile number, and your account will be ready in minutes.
I forgot my password, what should I do?
Go to the login page and click on "Forgot Password." Enter your registered email, and we’ll send you a link to reset your password securely.
How can I contact customer support?
You can reach us through live chat, email, or our toll-free number. Our support team is available 24/7 to assist you with any queries.
How do I reset my password?
You can reset your password by clicking "Forgot Password" on the login page. Enter your registered email, and we’ll send you a reset link. Make sure to create a strong and unique password for security.
Can I change my email address later?
Yes, you can update your email address anytime from the “My Account” section. Once updated, we’ll send you a confirmation email to verify the new address.
Is my personal information secure?
Yes, we use SSL encryption and follow strict data protection standards. Your details are safe with us and will never be shared with third parties without your consent.
Are product images 100% accurate?
We try our best to ensure that all product images match the actual item. However, slight variations in color may occur due to screen display differences.
Do you provide size charts for clothing?
Yes, each clothing product page has a detailed size chart. We recommend checking it before ordering to avoid size-related issues.
Are all products genuine and authentic?
Absolutely! We source our products only from verified brands and suppliers. Each product undergoes a quality check before being shipped.
The website isn’t loading properly. What should I do?
Please clear your browser cache and cookies, then try again. If the problem persists, try using a different browser or device.
Do I need to update my app regularly?
Yes, we recommend updating to the latest version of our app for new features, security improvements, and a smoother shopping experience.
How can I contact customer support?
You can reach us via live chat, email, or phone. Visit the “Contact Us” page for more details, and our team will be happy to assist.
How can I track my order?
You can track your order by logging into your account and checking the "My Orders" section. Once shipped, a tracking link will be shared with you via email or SMS. Updates will be reflected in real-time as provided by the courier.
What payment methods do you accept?
We accept all major credit/debit cards, net banking, UPI, and wallet payments. For convenience, you can also choose Cash on Delivery in selected locations.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement through your account. After this time, the order may already be processed, and cancellation might not be possible.
What is the estimated delivery time?
Most orders are delivered within 3–7 business days depending on your location. Remote or rural areas may take slightly longer. You’ll be notified with an expected date during checkout.
Do you offer international shipping?
Yes, we ship to multiple countries worldwide. Shipping charges and delivery times vary based on the destination. Exact details will be shown at checkout.
What if my package is delayed?
In rare cases of delays, you’ll be notified via email or SMS. If your package doesn’t arrive within the promised timeframe, please contact our support team for assistance.
What is your return policy?
We offer a 7-day return policy for unused items in original condition. Once approved, you’ll receive a refund or replacement as per your preference.
How do I initiate a return request?
Log in to your account, go to "My Orders," and select the item you want to return. Follow the steps to raise a return request, and our team will guide you through pickup.
How long does it take to get a refund?
Refunds are usually processed within 5–7 business days after the returned item passes quality checks. Refunds will be credited back to your original payment method.
How do I initiate a return?
To start a return, go to “My Orders” and select the product you want to return. Follow the steps, and we’ll arrange a pickup if applicable.
When will I get my refund?
Refunds are usually processed within 5–7 business days after we receive the returned item. The amount will be credited back to your original payment method.
How can I create an account?
Click on the "Sign Up" button on the top-right corner of our site. Enter your basic details, verify your email or mobile number, and your account will be ready in minutes.
I forgot my password, what should I do?
Go to the login page and click on "Forgot Password." Enter your registered email, and we’ll send you a link to reset your password securely.
How can I contact customer support?
You can reach us through live chat, email, or our toll-free number. Our support team is available 24/7 to assist you with any queries.
How do I reset my password?
You can reset your password by clicking "Forgot Password" on the login page. Enter your registered email, and we’ll send you a reset link. Make sure to create a strong and unique password for security.
Can I change my email address later?
Yes, you can update your email address anytime from the “My Account” section. Once updated, we’ll send you a confirmation email to verify the new address.
Is my personal information secure?
Yes, we use SSL encryption and follow strict data protection standards. Your details are safe with us and will never be shared with third parties without your consent.
Are product images 100% accurate?
We try our best to ensure that all product images match the actual item. However, slight variations in color may occur due to screen display differences.
Do you provide size charts for clothing?
Yes, each clothing product page has a detailed size chart. We recommend checking it before ordering to avoid size-related issues.
Are all products genuine and authentic?
Absolutely! We source our products only from verified brands and suppliers. Each product undergoes a quality check before being shipped.
The website isn’t loading properly. What should I do?
Please clear your browser cache and cookies, then try again. If the problem persists, try using a different browser or device.
Do I need to update my app regularly?
Yes, we recommend updating to the latest version of our app for new features, security improvements, and a smoother shopping experience.
How can I contact customer support?
You can reach us via live chat, email, or phone. Visit the “Contact Us” page for more details, and our team will be happy to assist.
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